Emporio Acapulco, Acapulco ➤ Reviews, Rooms & Prices 2024

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About the Hotel

Costera Miguel Aleman 121, Fraccionamiento Magallanes, Acapulco, Mexico, 39670

Emporio Acapulco is situated on the seafront in Acapulco, adjacent to the Galerias Diana Shopping Centre. Known for its excellent service, it attracts guests year after year. The hotel features three pools, including adults-only options for a more tranquil experience. Families will appreciate the extensive children's play area and activities tailored for younger guests.

Location

Emporio Acapulco is conveniently located just 20 km from General Juan N Alvarez Airport. Its beachfront location allows easy access to local attractions and activities. Nearby shopping and dining options are plentiful, making it a good base for exploring Acapulco. The hotel also offers transportation services for greater convenience.

Rooms

All guestrooms feature amenities such as air conditioning, 24-hour room service, and free Internet access. Some rooms offer private balconies with sea views. Options include spacious double rooms and suites accommodating various guest needs. Each room includes essentials like a flat-screen TV, minibar, and a private bathroom.

Eat & Drink

The hotel offers diverse dining experiences at its Condimento Restaurant and Sunset Lounge. Guests can savor both Mexican and international cuisine throughout the day. The Executive Lounge provides a selection of canapés and drinks in the evenings. Additionally, the main pool area features the La Isla Bar & Grill for casual dining.

Leisure & Business

The hotel includes multiple leisure facilities such as three pools, a fitness center, and a spa with sauna and hot tub. The dedicated kids club offers a supervised play area with numerous activities. Meeting spaces are available for events accommodating up to 700 guests, with both indoor and outdoor options.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Suite

Max:

2 persons

36 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior King Room

Max:

2 persons

33 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior Room Ocean View

Max:

4 persons

33 m²

Bed options:

2 Double beds

Sea view

Shower

Coffee machine

room details

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Getting around

A list of all available modes of transport

City Centre

Acapulco 1.0 km

Airports

General Juan N Alvarez (ACA) 19.5 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Pool Oasis

The pool area was perfect for both families and adults. I particularly enjoyed the quiet pool that allowed me to unwind peacefully away from the kids.view full review

Kid-Friendly Fun

The kid-friendly pool was a highlight for my family. It was clean and well-maintained, providing a safe and fun environment for my children to play.view full review

Breakfast Delight

The breakfast on the first day was fantastic, offering a variety of delicious choices that set a great tone for my stay. Just wish the second day's buffet had the same quality.view full review

Impressive Security

I felt completely secure throughout my stay, thanks to the visible security measures in place. It truly enhanced my overall experience.view full review

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre

Services

Paid shuttle service
Valet parking
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar

Business

Business centre
Fax/Photocopying

Children

Children's pool

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage
Shallow end

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Costera Miguel Aleman 121, Fraccionamiento Magallanes, Acapulco, Mexico, 39670

Map view

street view

Costera Miguel Aleman 121, Fraccionamiento Magallanes, Acapulco, Mexico, 39670

City landmarks

Avenida Costera Miguel Aleman

860 m

Shopping Area

Galerias Acapulco

930 m

Barra de Coyuca

1.3 km

Av Costera Miguel Aleman

Parque De La Reina

1.6 km

Av Costera 101

Paradise Bungy Acapulco

690 m

Fraccionamento Magallanes

660 m

Club Deportivo La Condesa Calle Roca Sola 17 Zona Dorada La Condesa

El Fuerte del Virrey Museo & Gourmet

960 m

Av Costera Miguel Alemán 1264

Playa Papagayo

1.4 km

Avenida Costera Miguel Aleman s/n Frente a Playa Hornos

Parque Papagayo

1.5 km

Av. Costera Miguel Alemán

Papagayo Adventure

1.2 km

Event hall

Acapulco Convention Center

2.7 km

Park

Parque Ignacio Manuel Altamirano

1.5 km

Av Niños Heroes de Veracruz 27

Papagayo Park

2.0 km

Museum

Acapulco Historical Museum of Fort San Diego

3.3 km

Beach

Playa Hornos

2.0 km

Park

House of Culture

2.7 km

Parque Ignacio Manuel Altamirano

Parque Papagayo Acapulco

1.6 km

Beach

Playa Tamarindos

2.1 km

Amusement Park

Roll Acapulco

2.5 km

Bahía de

Bahia De Santa Lucia

2.1 km

Costa Azul

Playa Bananas

2.3 km

Nearby

Beach

Playa Condesa

530 m

Av Costera Miguel Alemán S/N

Diana the Huntress

130 m

Mall

Yak Galerias Diana

280 m

Isla El Morro

220 m

Beach

Playa El Morro

220 m

Magallanes

Playa Magallanes

220 m

Condesa Beach

530 m

Craft Market El Pueblito

490 m

Shopping Area

Plaza Bahia

510 m

Restaurants

El Fogon

240 m

Costera Miguel Aleman 44

El Morro Restaurant

220 m

Av.Costera Miguel Aleman Plaza Marbella beach level.

Tio Alex

290 m

Avenida Costera Miguel Aleman 111

Applebee's

360 m

Avenida Costera Miguel Aleman 1926

Barra Vieja 520

420 m

Avenida Costera Miguel Aleman # 186 Fracc. Magallanes

Senor Taco

400 m

Costera m Aleman 2280 loc 3 y 4 Costa Azul

Reviews and Ratings

Feedback from previous guests about their experience.

70%

liked the hotel and would stay again

delicious dining

convenient location

valet parking issues

minor location improvements

7.0/10

Very good

Rooms

6.5

Location

7.8

Service

6.8

Dining

7.1

4.5/5 based on 3202 reviews

#4 of 200 hotels in Acapulco based on Tripadvisor

Richard

United States, March 2024

6.0/10

My stay at the hotel was a mix of positives and negatives. On one hand, the location was beautiful with fantastic views over the sea, and the staff, particularly Luiz, was incredibly kind and eager to please. However, some areas of improvement were needed, and the room was very dated and old fashioned, not what I had expected.

Rooms

5.0

The room, unfortunately, was very dated and old fashioned. I had hoped for a more modern space. The construction noise was also bothersome, disrupting my stay.

Service

7.0

The staff, including Luiz, were friendly and accommodating, but there were instances where professionalism was lacking. The situation with the bill that was already paid was quite unpleasant and could have been handled more efficiently.

Location

8.0

The location by the sea was truly stunning, with fantastic views over the ocean. Luiz's attentive service made the stay more enjoyable despite some hotel-wide issues that needed attention.

Dining

5.0

The dining experience was a bit underwhelming. The food was so-so and overpriced. I also had to deal with the inconvenience of being directed to a separate location lacking the complete buffet.

Facilities

6.0

The hotel facilities were average, nothing extraordinary. Further attention to detail and maintenance is needed to enhance the overall guest experience.

United States, March 2024

7.2/10

My stay at the hotel was a mix of great experiences and a few drawbacks. The rooms were nice and spacious with an amazing view of the beach, but they felt a bit old and outdated. The service was friendly and helpful overall, although there were some moments of unprofessionalism. The location was good, right in the center of Acapulco with fantastic views over the sea, but some areas needed improvement. The dining experience was a bit of a mixed bag with a gorgeous dinner buffet but slightly chaotic atmosphere. The facilities were satisfactory, offering essential services for a comfortable stay.

Rooms

7.0

I loved the amazing view of the beach from my spacious room, but it felt a little old and outdated.

Service

8.0

The staff was really nice and helpful, although there were times when they seemed less professional.

Location

7.0

The location was good, right in the center of Acapulco with fantastic views over the sea, but some areas needed improvement.

Dining

6.0

The dining experience had its ups and downs. The dinner buffet was gorgeous, but it could get really chaotic at times.

Facilities

8.0

The facilities provided the necessary services for a comfortable stay.

William

United States, January 2024

8.0/10

My stay at the hotel had its ups and downs. The room I got was big and clean, offering an impressive ocean view, but it wasn't the one I expected from the photos. Unfortunately, the staff wasn't too friendly, and the breakfast left something to be desired - cold food and no clean glasses. Overall, not a place I would recommend to anyone.

Rooms

7.0

The room was big and clean with a great ocean view but not as advertised in the photos.

Service

8.0

The service was really nice and helpful, quick to provide a wheelchair when needed.

Location

9.0

The location was amazing with beautiful views of the bay, making it very comfortable for guests. Right in the center of Acapulco with easy access to nightlife and restaurants.

Dining

9.0

The dining experience was excellent, one of the best I've had in Mexico, with a gorgeous variety of food in the dinner buffet.

Facilities

7.0

The facilities were good overall, although improvements could be made in the breakfast area.

Wallace

United States, December 2023

7.2/10

I had a bit of a mixed experience at the hotel. The rooms had some humidity issues, but they offered fantastic views and a small kitchenette with a full-size fridge and a microwave. The service was lacking in communication but redeemed itself with a delightful dinner prepared for our special celebration. The location had its sketchy aspects, but it was fantastic being in the heart of the Acapulco Diana district, with plenty of amenities nearby. The dining was fine, with both good and not-so-great options. Overall, a stay with highs and lows.

Rooms

7.0

The rooms had some humidity issues but offered fantastic views and a small kitchenette.

Service

7.0

The service lacked communication but redeemed itself with a lovely dinner for our special celebration.

Location

8.0

The location had its sketchy aspects, but it was fantastic being in the heart of the Acapulco Diana district with plenty of amenities nearby.

Dining

6.0

The dining had both good and not-so-great options.

Facilities

8.0

The facilities appeared to be hotel-wide, and despite remodeling, they offered 2 good pools, easy beach access, great views, a gym, and a decent breakfast offering.

Mary

United Kingdom, November 2023

5.0/10

The hotel wasn't spectacular. The room I stayed in wasn't the one in the photo, and the staff wasn't friendly. The breakfast was cold, and there were no clean glasses. It was the worst place to stay, and I wouldn't recommend it to anyone. On the positive side, the Estudio room had a fridge, microwave, kitchen sink, plates, and everything else we needed during our stay.

Rooms

5.0

The room wasn't the one in the photo, and the staff wasn't friendly. However, the Estudio room had all the necessary amenities for our stay.

Service

5.0

The staff wasn't friendly or helpful, and there was poor communication. However, they took care of some problems quickly.

Location

5.0

The overall location wasn't great, and the area was sketchy. However, the hotel is right in the center of Acapulco, close to nightlife and restaurants.

Dining

7.0

The dining was a lot better than we assumed with a variety of food options available nearby.

Facilities

5.0

No specific comments were provided about the facilities.

Sarah

United States, September 2023

6.8/10

I had a mixed experience at this hotel. The rooms were occupied by smoking people, and while they were clean, they could use some updating, leaving a bit of a cold Spartan feel. However, the proximity to the sea was a definite plus.

Rooms

6.0

The rooms were clean but could use some updating, still had a Spartan feel to them that left them a bit cold.

Service

5.0

The service was lacking in communication and attentiveness, with no one informing guests of what was going on. However, everything else about the hotel was great.

Location

8.0

The location was great with lots of trees and beautifully landscaped areas. It's close to many restaurants and stores, making it convenient for a good vacation.

Dining

8.0

The dining experience was great the first day, with delicious food and an excellent selection. The shops and food options within walking distance were a bonus.

Facilities

7.0

The facilities were decent, but some areas needed improvement. However, being on the beach with beach huts added to the overall experience.

Randy

United States, July 2023

8.0/10

I had a lovely stay at the hotel. The rooms were nice with a great view, although they need some improvement in cleanliness and odor. The service was extremely good and thorough, although a bit slow at times. The location was fantastic, allowing us to easily access markets, stores, restaurants, and museums. The dining experience exceeded our expectations with a variety of food options. Overall, a pleasant stay with a few minor drawbacks.

Rooms

7.0

The Estudio room was lovely, spacious, and well-appointed with a nice view.

Service

8.0

The service was extremely good and thorough overall, although occasionally slow.

Location

9.0

The hotel's location in the heart of Acapulco Diana district was excellent, with plenty of nearby shops, restaurants, and bars.

Dining

8.0

The dining experience was a lot better than anticipated, with many shops and food options within walking distance.

Facilities

8.0

The hotel offers a gorgeous swimming pool and various dining options.

Andy

United Kingdom, July 2023

8.6/10

The hotel's location is perfect for exploring the city, with easy access to markets, stores, and restaurants. The rooms were spacious and well-equipped, offering everything needed for a comfortable stay. Despite some issues with valet parking, the overall experience was great.

Rooms

9.0

The rooms were spacious, had a full-size refrigerator and microwave for convenience, and had everything I needed for a pleasant stay.

Service

8.0

Although valet parking was a bit disorganized, the rest of the service, including room service and tours assistance, was excellent.

Location

8.0

The hotel is well-located, allowing for pleasant walks to nearby attractions and feeling safe despite some minor areas needing improvement.

Dining

9.0

The dining experience was delightful, with delicious options and nearby food establishments providing a variety of choices.